Refund policy

All products sold by Nicole Adams are digital products delivered electronically after purchase.

Because digital files are made available immediately and cannot be physically returned, all sales of digital products are final once the files have been delivered. For this reason, we are unable to offer refunds simply because a customer changes their mind after receiving access to the product.

That said, we want you to have a great experience with your purchase.

If something is not working as expected, a file will not open, an interactive feature is not functioning correctly, or the product appears different from what was described on the product page, please contact us before assuming that the product cannot be used.

In most cases, we can quickly help you identify the issue, provide instructions, resend your files, or offer another suitable solution.

For interactive products such as the Teacher Planner, some features including automatic dates, dropdown menus, navigation and calculations may depend on the PDF reader or device being used.

For the best experience, we recommend using the free Adobe Acrobat Reader app.

We genuinely want you to feel confident about your purchase, and we take customer support seriously.

If you have any questions before purchasing, or need assistance after your purchase, please contact us at info@nicoleadamsedu.com.